Terms And Conditions

A 24 h cancellation notification is required. Please let us know as soon as possible if you cannot attend your appointment. For cancellations made with less than 24 hours notice or for not not turn up appointments, we charge 50% of the scheduled treatment price fee. Prepaid missed appointments are non-refundable and re-booked treatments require upfront payment in full.

We understand that people run late on occasion, being held up at work or in traffic, etc. Please let us know as soon as possible if that’s the case. We will do our best to move things around and still be able to see you however please be aware, that in consideration to our other clients, your treatment will finish at the original time; may have to be rescheduled to the next available time; require a full price of originally booked treatments regardless of what we manage to do in a time frame we have left. When you are running more than 15 mins late and we don’t hear anything from you, your appointment will automatically be marked as no-show and cancelled in the booking system and this slot will become available for other waiting clients. Please understand that for reasons out of our control, we may also run late so please allow extra time for your appointment.

Shortening your appointment with less than 24 hours notice, require a full price of originally booked treatments. Please book wisely. Adding extra treatments with less than 24 hours notice will only be possible if we don’t have any other bookings arranged straight after your appointment

Please bring your purchased gift voucher with you on your appointment day to avoid any misunderstanding. Vouchers are valid until the expiry date specified (usually 12 months) and cannot be redeemed or replaced after this date. Simply Beauty of Chiswick is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen. Vouchers are non-refundable and cannot be exchanged for cash. Vouchers is are not valid with any other offer and / or discount at Simply Beauty of Chiswick. Vouchers must be used by one person in one visit.

Any offers, discounts and promotions are subject to our availability and may be changed during at any time, they also may be withdrawn at our discretion. Offers advertised on our web page are not to be used in conjunction with any other offers, discounts or packages. Offers are not valid against gift voucher payments.

We do not process refunds on purchased products, treatments and consultations taken, even where treatment after consultation has not gone ahead. All courses and pre-paid treatments must be used within 12 months  (24 months if you fall pregnant or ill). There is no refunds or any performed treatments.

Treatments results vary according to every client’s biological conditions, diet, environmental surroundings, lifestyle and other factors therefore we are unable to guarantee the same treatment outcome results to all clients.

Due to safety considerations and limited space, children are not permitted in the salon. Anyone under the age of 18 years cannot receive beauty treatments without the presence of a parent/guardian, for the entirety of the treatment. Parents/Guardians must complete a Parental Consent Form for Beauty Services on under the age of 18 years persons behalf.

We would kindly ask you to refrain from using your mobile phone in consideration of our other clients. If your battery is going down, we are happy to help you charge it, just ask one of our team members. We would kindly ask you not to bring children or babies into the treatment areas for the safety and in consideration to our other clients.