Terms and Conditions
please note, we require a 24 hours cancellation notification. For cancellations made with less than 24 hours notice or in case of no show, we still charge the price of originally booked treatment
pre-paid bookings with less than 24 hours cancellation notification are non - refundable
We understand that people run late on occasion, being held up at work or in traffic, etc. Please let us know as soon as possible if that’s the case. We will do our best to move things around and still be able to see you however please be aware, that in consideration to our other clients, your treatment:
will finish at the original time
may have to be rescheduled to the next available time
require a full price of originally booked treatments regardless of what we manage to do in a time frame we have left
When you are running more than 15 mins late and we don’t hear anything from you, your appointment will automatically be cancelled in the booking system and this slot will become available for other waiting clients. Please understand that for reasons out of our control, we may also run late so please allow extra time for your appointment.
pre – paid missed appointments are non-refundable and re-booked treatments require payment in full
we understand things happens - there is no fee on your first missed appointment
when a second missed appointment happens, we take the full charge of your missed appointment as well as a non-refundable obligatory full payment upfront for re-booked appointment
when a third missed appointment happens, we take the full charge of your missed appointment as well as a non-refundable obligatory full payment upfront for any re-booked appointments and every future bookings
MODIFYING YOUR TREATMENTS
shortening your appointment with less than 24 hours notice, require a full price of originally booked treatments. Please book wisely.
adding extra treatments with less than 24 hours notice will only be possible if we don’t have any other bookings arranged straight after your appointment
GIFT VOUCHERS / PRE-PAID TREATMENTS
Gift Vouchers are available for any treatment, any amount at any time. We sell it at our shop as paper cards (we take all payments method) or you can buy online. Please bring your purchased gift voucher with you on your appointment day to avoid any misunderstanding. All our gift vouchers, receipts for the pre-paid amount or specific treatments are valid 6 months from the date of the sale, even if there is no expiration date stated on the receipt. Gift Vouchers are non-refundable. We are unable to redeem expired vouchers and receipts.
Any offers, discounts and promotions are subject to our availability and may be changed during at any time, they also may be withdrawn at our discretion. Offers advertised on our web page are not to be used in conjunction with any other offers, discounts or packages. Offers are not valid against gift voucher payments.
We would kindly ask you to refrain from using your mobile phone in consideration of our other clients. If your battery is going down, we are happy to help you charge it, just ask one of our team members. We would kindly ask you not to bring children or babies into the treatment areas for the safety and in consideration to our other clients.
Our reception operates:
Monday – Friday 8:00 – 19:00
Saturday 8:30 – 17:30
Sunday – Closed
Your call will be answered by “Best reception Ltd”
Our Email Address:
We aim to respond to your email within 24 hours however, this may vary in busier periods.
You can book, re-book, cancel or modify your appointment online here
Monday – Friday 9:00 – 20:00
Saturday 9:00 – 18:00
Sunday 10:00 – 18:00
In May, June, July and August we take bookings until 21:00 on weekdays and until 19:00 on weekends.
We are usually open on most UK Bank Holidays however, we are always closed on Easter Sunday, Easter Monday, Christmas Day, Boxing Day and New Year's Eve. During those periods opening times may vary and can differ from usual. Please contact us for more information.
Booking your appointment with us and the use of our services confirms that you have read and accepted all our terms and conditions.