Terms And Conditions

Booking an appointment with us require acceptance of our terms & conditions

CANCELLATIONS

A 24 h cancellation notification is required. Please let us know as soon as possible if you cannot attend your appointment. For cancellations made with less than 24 hours notice or for not not turn up appointments, we charge 50% of the scheduled treatment price fee. Prepaid missed appointments are non-refundable and re-booked treatments require upfront payment in full.

2

LATENESS

We understand that people run late on occasion, being held up at work or in traffic, etc. Please let us know as soon as possible if that’s the case. We will do our best to move things around and still be able to see you however please be aware, that in consideration to our other clients, your treatment will finish at the original time; may have to be rescheduled to the next available time; require a full price of originally booked treatments regardless of what we manage to do in a time frame we have left. When you are running more than 15 mins late and we don’t hear anything from you, your appointment will automatically be marked as no-show and cancelled in the booking system and this slot will become available for other waiting clients. Please understand that for reasons out of our control, we may also run late so please allow extra time for your appointment.

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TREATMENT MODIFYING

Shortening your appointment with less than 24 hours notice, require a full price of originally booked treatments. Please book wisely. Adding extra treatments with less than 24 hours notice will only be possible if we don’t have any other bookings arranged straight after your appointment

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GIFT VOUCHERS

Please bring your purchased gift voucher with you on your appointment day to avoid any misunderstanding. Vouchers are valid until the expiry date specified (usually 12 months) and cannot be redeemed or replaced after this date. Simply Beauty of Chiswick is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen. Vouchers are non-refundable and cannot be exchanged for cash. Vouchers is are not valid with any other offer and / or discount at Simply Beauty of Chiswick. Vouchers must be used by one person in one visit.

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OFFERS

Any offers, discounts and promotions are subject to our availability and may be changed during at any time, they also may be withdrawn at our discretion. Offers advertised on our web page are not to be used in conjunction with any other offers, discounts or packages. Offers are not valid against gift voucher payments.

6

REFUNDS

We do not process refunds on purchased products, treatments and consultations taken, even where treatment after consultation has not gone ahead. All courses and pre-paid treatments must be used within 12 months  (24 months if you fall pregnant or ill). There is no refunds or any performed treatments.

7

TREATMENT DISCLEAMER

Treatments results vary according to every client’s biological conditions, diet, environmental surroundings, lifestyle and other factors therefore we are unable to guarantee the same treatment outcome results to all clients.

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UNDER 18's POLICY

Due to safety considerations and limited space, children are not permitted in the salon. Anyone under the age of 18 years cannot receive beauty treatments without the presence of a parent/guardian, for the entirety of the treatment. Parents/Guardians must complete a Parental Consent Form for Beauty Services on under the age of 18 years persons behalf.

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SHHH...

We would kindly ask you to refrain from using your mobile phone in consideration of our other clients. If your battery is going down, we are happy to help you charge it, just ask one of our team members. We would kindly ask you not to bring children or babies into the treatment areas for the safety and in consideration to our other clients.

Beauty of Chiswick

Privacy Policy

Website Terms Of Use

At Simply Beauty of Chiswick we are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (and in accordance with the Data Protection Act 2018).

This privacy policy tells you about the information we collect from you when you enquire or book a treatment with us or enquire or purchase a gift voucher from us. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

WHO ARE WE?

We are Simply Beauty of Chiswick skin health and beauty therapy clinic. Our address is 1 Acton Lane, London, United Kingdom, W4 5NE. You can contact us by post at the above address, by email at info@simplybeautyofchiswick.com or by telephone on +44 (0)20 35834473. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

WHAT PERSONAL DATA DO WE COLLECT?

The information about you we may collect, hold and process is set out below:

  • Your name

  • Your address

  • Your email address

  • Your telephone numbers

  • Payment details

 

The information that we collect is submitted to us directly by clients.

WHAT DO WE DO WITH YOUR INFORMATION?

This information will have been provided or will be provided by you. If required medical information may be supplied by a third party such as your GP, Consultant or Occupational Health.  In the instance of applying for a position of employment,  the outcome of criminal record checks and security clearance checks, where relevant, will be supplied by the Disclosure and Barring Service or other external company applicable to the placement.

WHY DO WE COLLECT THIS INFORMATION?

The above information is used to provide the best services to our clients. The details provided by candidates allows us to maintain our bookings system to ensure that our service is a smooth as possible.  Any information provided by a candidate applying for a job is solely for the purpose of matching you to a suitable position. We may hold your information on our database in line with our retention policy (available upon request) to keep you informed of future opportunities as they arise. Any objection to processing of this type can directed to the contact details in the Who Are We section of this policy.

COOKIES

Our website uses “Cookies” which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. Cookies can contain information such as your user ID and the pages that you have visited.

You may refuse to accept cookies by activating the setting on your web browser which allows you to refuse the setting of cookies. For more information about cookies and how to disable them http://www.allaboutcookies.org/.

GOOGLE ANALYTICS

Simply Beauty employs the services of Google Analytics to help analyse how users interact with this website. The tool uses “cookies” and the information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Simply Beauty of Chiswick.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source unless you explicitly submit that information via a fill-in form on our website.

You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

THE LAWFUL BASIS FOR PROCESSING YOUR PERSONAL DATA

Under GDPR, the main grounds that we rely upon in order to process personal information of clients and candidates are the following:

  1. Necessary for entering into, or performing, a contract– in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;

  2. Necessary for compliance with a legal obligation– we are subject to certain legal requirements which may require us to process your personal data.   We may also be obliged by law to disclose your personal data to a regulatory body or law enforcement agency;

  3. Necessary for the purposes of legitimate interests –  we will need to process your personal data for the purposes of our legitimate interests, provided we have established that those interests are not overridden by your rights and freedoms, including your right to have your personal data protected. Our legitimate interests include responding to requests and enquiries from our clients. This helps to ensure that our operations are conducted in an appropriate and efficient manner;

  4. Consent – in some circumstances, we may ask for your consent to process your personal data in a particular way.

HOW WE HOLD THE INFORMATION

All the personal data we have is stored on our database inside the European Economic Area.

DISCLOSURE OF YOUR INFORMATION

Clients bookings and related information will not be shared with any third parties outside of the organisation. Personal data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection or the appropriate safeguards are in place for your rights and freedoms.  Before such a transfer takes place outside of the EEA, we will provide you with further information concerning this.

HOW LONG DO WE KEEP YOUR INFORMATION FOR?

Your data will be retained for no longer than is necessary and in accordance with our Data Retention Policy which is available upon request.

YOUR RIGHTS AS A DATA SUBJECT

GDPR has extended the rights of the Individual.  Details of these rights and how to exercise them are set out below.  In order to act upon a request, we will require evidence of your identity.

Right of Access

You have the right to ask for a copy of the personal information about you that we hold.  Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reason for doing so.

Right of Correction or Completion

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed.  You can let us know by contacting us using the details in the Who we are section above.

 

Right of Erasure

You have the right to request that personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.

Right to object to or restrict processing

In certain circumstances, you have the right to object to our processing of your personal information by contacting us using any of the methods in the Who we are section above. For example, if we are processing your information on the basis of our legitimate interests and there are no compelling legitimate grounds for our processing which override your rights and interests.

You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.

Right of Data Portability

You have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

You can ask us to transmit that information to you or directly to a third party organisation.

The above rights are subject to limitations and exceptions.  We will provide legitimate reasons if we are unable to comply with any request for the exercise of your rights.

CONSENT

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  You can do this by contacting us using the details in the Who we are section above.

 

YOUR RIGHT TO COMPLAIN

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

CHANGES TO THE PRIVACY POLICY

We regularly review and, if appropriate, update this privacy notice from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

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This agreement sets out the terms and conditions of your use of the Simply Beauty of Chiswick website located at: www.simplybeautyofchiswick.co.uk (“the website”).

By using this website you are agreeing to abide by these terms and conditions set out herein. If you object to any terms stated then you should not use any of the products, services or information contained within this website and you should leave the website immediately.

  1. The information set out within this website is provided in good faith by the author. The information is provided on the understanding that the website is not engaged in rendering legal or financial advice. Furthermore, no liability can be accepted for loss or expense as a result of using this website. By using the website you agree that in no circumstances shall Simply Beauty of Chiswick is liable for direct, indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the website, under any law or on any basis whatsoever whether contractual or otherwise.

  2. Simply Beauty of Chiswick aims to provide a quality service to our customers and we want you to be completely satisfied with our services.  If for any reason you are not completely happy with our service for any reason please do not hesitate to contact us.

  3. You should ensure that any information supplied by you is correct before proceeding to payment. Simply Beauty of Chiswick does not accept responsibility or offer refunds if you provide incorrect information. We cannot be held responsible for any errors made by you entering incorrect information. You may view this website as many times as you wish subject to these terms and conditions.

  4. The information available on the website is provided on an “as is” basis without any representations or endorsements made and without any warranty of any kind whether express or implied, including but not limited to implied warranties of fitness for purpose, merchantability and accuracy.

  5. The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

  6. At Simply Beauty we take your safety and security seriously, However, whilst this website is regularly scanned for viruses, adware, and spyware using industry-standard detection software. We cannot accept liability or warranty what so ever and No liability is accepted for any losses or damage, whether caused by our negligence or otherwise that results from a computer virus or a defect in this site.