Beauty Therapy in Chiswick, London

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T&C’s

"Beauty awakens the soul to act"

Our T&C’s Friendly Note

CANCELLATION

  • Please note, we require a 24 hours cancellation notification. For cancellations made with less than 24 hours notice or in case of no show, we still charge the price of originally booked treatment;
  • Pre-paid bookings with less then 24 hours cancellation notification are non -refundable.

LATENESS

We understand that people run late on occasion, being held up at work or in traffic, etc. Please let us know as soon as possible if that’s the case. We will do our best to move things around and still be able to see you however please be aware, in consideration to our other clients, your treatment:

  • will finish at the original time
  • may have to be rescheduled to the next available time
  • Require a full price of originally booked treatments regardless what we manage to do in a time frame we have left.

When you are running late more then 15 mins and we don’t hear anything from you, your appointment will automatically be cancelled in the booking system and this slot will become available for other clients.

Please understand that for reasons out of our control, we may also run late and please allow extra time for your appointment.


MISSED APPOINTMENT

  • Pre – paid, missed / no show  appointments are non refundable and your re-booked treatments require a payment in full. 
  • after a missed appointment within 6 months, we take the full charge of your missed appointments as well as a non-refundable obligatory full payment upfront for any re-bookings; 
  • after 3rd missed appointment within 6 months, we kindly ask you not to book any further appointments with us.

MODIFYING YOUR TREATMENTS

  • Shortening your appointment with less then 24 hours notice, require a full price of originally booked treatments. Please book wisely.
  • Adding extra treatments will only be possible if we don’t have any other bookings arranged straight after your appointment

GIFT VOUCHERS / PRE-PAID TREATMENTS

Gift Vouchers are available for any treatment, any amount at any time. We sell it at our shop as a paper cards or as a pdf document sent through an email. You can pay for your voucher at the salon by cash or card or over the phone, we accept most of the card types including American Express.

Please bring your purchased gift voucher with you on your appointment day to avoid any misunderstanding.

All our gift vouchers, receipts for pre – paid amount or specific treatments are valid 6 months from the date of the sale, even if there is no expiration date stated on the receipt. We are unable to redeem or refund expired vouchers and receipts.


OFFERS

Any offers, discounts and promotions are subject to our availability, and may changed during at any time, they also may be withdrawn at our discretion. Offers advertised on our web page are not to be used in conjunction with any other offers or discounts. Offers are not valid against gift voucher payments.


SHHHHHH…

We would kindly ask you to refrain from using your mobile phone in consideration of our other clients. If your battery is going down, we are happy to help you charge it, just ask one of our team members.

We would kindly ask not to bring children or babies into the treatment areas in consideration to our other clients.


CONTACTING US

Reception Tel. 02037524876, operates:

Monday – Friday 8:00 – 19:00

Saturday 8:30 – 17:30

Sunday – Closed

Outside those hours we recommend browsing us online or trying to reach us directly by calling or texting our Salon’s mobile phone 07854 939 892 or dropping us an email. We aim to return your call within an hour or so, if we missed you. We’d kindly appreciate your patience – not that we’ve forgotten – we simply have our hands in treatments most of the time.

Email Address: info@simplybeautyofchiswick.com

We aim to respond to your email within 24 hours however, this may vary in a busier periods. For a quick actions we recommend to use our online booking panel or give us a call on either above telephone numbers.


OPENING HOURS

Monday – Friday  10:00 – 20:00

Saturday & Sunday 9:00 – 18:00

Early birds openings from 8:00 (on some days)

Summer late night openings until 21:00

(on a very rare occasion we may be closed on either Saturday or Sunday)

We are usually open on most UK Bank Holidays however, we are always closed on Easter Sunday, Easter Monday, Christmas Day, Boxing Day and New Years Eve. During those periods opening times may vary and can differ from usual. Please contact us for more information or watch out for updates and news online.

Booking your appointment with us and the use of our services confirms that you have read and accepted all our terms and conditions.


Thank you for your love and respect!